返金ポリシー

Last Updated: August 01, 2026
This Return & Refund Policy applies to all purchases made at Espera. Please read carefully
before placing an order.
1. Damaged or Defective Items
Customers must inspect items immediately after delivery. If products arrive broken, damaged,
or with manufacturing defects, customers must submit a claim with clear photo or video
evidence within 7 calendar days of delivery. Verified defective products are eligible for
exchange, partial refund, or full refund. Claims beyond 7 days will not be accepted.
Natural crystal inclusions, natural cracks, spots, and color variations are inherent natural
features and are not considered defects. These do not qualify for return or refund.
2. Non-Returnable Items
The following items are final sale and cannot be returned or refunded for personal reasons:
•
Custom-made, engraved, resized, personalized products
•
Products marked “Final Sale”•
Earrings due to hygiene reasons
3. Eligible Returns (Stock Items Only)
Only unworn, unused, unaltered stock products with original tags, packaging, and gift boxes
intact can be returned. Return requests must be submitted within 30 calendar days after
delivery confirmation.
•
Return shipping fees are the buyer’s responsibility.
•
A restocking fee of up to 15% of the original order amount will be deducted from refunds for
non-defective returns to cover inspection, repackaging, and administrative costs.
•
Original outbound shipping fees are non-refundable.
4. Return Authorization Required
All returns require prior written return authorization from our support team. Customers must
obtain a return number and official return address before sending items back. Unauthorized
returns or COD deliveries will be refused and will not be processed.
5. Return Inspection Standard
All returned items will be fully inspected upon arrival. If items show scratches, tarnish, wear,
stains, missing accessories, damaged packaging, or removed tags, we reserve the right to:
•
Reject the return completely, or
•
Issue a partial refund after deducting damage costs.
Rejected returns will be sent back to the customer at the buyer’s shipping cost.
6. Partial Order Returns
Partial item returns from one order do not qualify for original shipping fee refunds.
7. Unjustified Delivery Refusal
If customers refuse delivery without verified product defects, all round-trip shipping fees and
handling fees will be deducted from refunds.
8. Free Gifts & Accessories
All free gifts, gift boxes, and bonus items included in the order must be returned completely.
Missing or damaged gifts will be deducted at market value from the refund amount.
9. Refund Processing TimeApproved refunds will be issued to the original payment method within 5‒14 business days,
depending on your payment provider’s processing speed.
10. Exclusions
Damage caused by improper use, impact, chemical exposure, accident, or incorrect
maintenance is not covered by our return policy. Consumer statutory rights are respected and
not affected by this policy.
Contact: espera@esperashop.com